| February 18, 2011 | ||
| 8:00 am | to | 4:30 pm |
THURSDAY
LOCATION:
Sauk Valley Community College
Mathis Theater (Park in east lot—enter through east door)
173 Illinois Route 2
Dixon, Il 61021
TUITION: NONE
INSTRUCTOR:
GORDON GRAHAM, Graham Research Consultants
Nationally recognized “Risk Management” trainer
COURSE CONTENT:
WHY THINGS GO RIGHT—WHY THINGS GO WRONG - Most of what the good people in your organization do—they are doing right. When things don’t go right there is the potential for nasty consequences. Gordon will show you what the potential consequences are—and what are the causational factors most often responsible for these consequences. He will then give you some proven strategies and tactics to address these problems—including a full understanding of the risk/frequency matrix and where it is essential that you focus your initial and ongoing training efforts.
FIVE CONCURRENT THEMES FOR SUCCESS - In this program, Mr. Graham shows you how the discipline of Risk Management, coupled with an understanding of systems and complemented with Customer Service, Accountability and Integrity all can work together to better assure that things get done right.
THE TOP TEN THINGS THAT GET COPS IN TROUBLE – This program will identify the top ten things that get your department personnel in trouble.
THE IMPORTANCE OF DISCIPLINE - Rules without enforcement are just nice words. Gordon will address the critical issue of employee discipline and what it is and what it is not. Failure to discipline in a prompt, fair and consistent manner is a ticket for nothing but future problems and there are many legal and risk concerns involved in this process that need to be fully understood.
Course enrollment must be made by the agency CEO or designated training officer. Registration may be made by fax (815-879-0410) or at our on-line course registration (www.ivcpc.com). All officers enrolled by their department will be assumed to be on duty unless otherwise noted